Privacy Policy

At KGN GROUP, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services, including CCTV installations, AMC contracts, surveillance product sales, and smart security solutions.

1. Information We Collect We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and mailing address.

Technical Information: IP address, browser type, device information, and cookies.

Service-Related Data: Project requirements, location of installation, service history, and AMC records.

Payment Information: Invoices, receipts, and bank details (when necessary for service or product transactions).

Communication Records: Emails, WhatsApp messages, call logs, and service requests.

2. How We Collect Your Data Your information is collected through:

Website contact forms

Email or WhatsApp communication

Direct service inquiries and in-person interactions

Cookies and web analytics tools

Payment or service documentation

3. How We Use Your Information We use the collected information to:

Respond to inquiries and provide customer support

Schedule and deliver surveillance-related services

Maintain AMC service history and resolve technical issues

Send updates, quotations, and promotional offers

Improve our products, services, and website user experience

Ensure compliance with legal obligations

4. Sharing of Your Information We do not sell or rent your personal information. We may share your data with:

Authorized Service Personnel: For AMC, installation, or product support

Logistics Providers: For product delivery or returns

Payment Gateways or Banks: For transaction processing

Legal Authorities: When required by law or in response to a lawful request

All third-party access is granted only on a need-to-know basis and is bound by confidentiality.

5. Data Retention We retain your personal data:

For as long as your service contract or warranty is active

As required for accounting, legal, and regulatory obligations

Until you request deletion of non-essential personal information

6. Your Rights You have the right to:

Request access to your personal data

Correct inaccurate or outdated information

Request deletion of your information (subject to legal limits)

Withdraw consent to marketing communication at any time

To exercise your rights, email us at: kgngroup2017@gmail.com

7. Cookies & Analytics Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect anonymized browsing data to:

Improve user experience

Monitor traffic and performance

Understand how users interact with our content

You can disable cookies through your browser settings if preferred.

8. Security Measures We take strong security measures to protect your data, including:

Secure hosting environments

Regular software and device updates

Authorized personnel access only

Encrypted data storage and backups

However, no digital system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Third-Party Links Our website may contain links to third-party websites (e.g., product pages, payment portals). We are not responsible for the privacy practices or content of those websites. Please read their respective privacy policies.

10. Updates to This Policy We may update this Privacy Policy from time to time. All changes will be posted on this page with the revised effective date. We encourage you to review it periodically.

11. Contact Us If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: kgngroup2017@gmail.com 📞 Phone: +91-9650705808 / +91-9430004577